Frequently asked questions
Standard beer mats can be designed, priced and ordered directly online. For custom work, large volumes, tenders or special requests, our sales team is happy to help you personally with a quote.
Choose the desired shape, quantity, print and production speed. Then upload your file, optionally choose a file check, and complete your order at checkout.
Yes. For standard round and square beer mats you can calculate the price directly online. You will immediately see what affects the price, such as quantity, single- or double-sided printing and production speed.
A quote is useful for custom work, large volumes, tender requests, multiple delivery addresses, special packaging requests, bundling per type, or when you don't yet have a print-ready file. Request your quote here.
We work for, among others, breweries, hospitality businesses, event agencies, business users, resellers, advertising agencies, printers, print buyers, industry, retail, e-commerce, government, associations and non-profit organisations.
Yes. Viltjes.nl is set up for resellers, business bulk buyers and graphic professionals. On request we can ship orders fully white-label in neutral packaging. Your customer will then see no Viltjes.nl branding on the packaging. Please note this is not our standard way of working, so if you want to make use of this, state it clearly in the comments when placing your order.
For professional customers we also have Viltjes.nl Business Partner. This is interesting if you buy beer mats more often, want to calculate prices online quickly, want to upload files directly, are looking for B2B options, or need support with larger or recurring projects.
Yes. Use the contact form or send an email to info@viltjes.nl. Preferably mention the application, shape, quantity, desired delivery time and, if possible, a photo or example.
Yes, you can place up to 8 different designs within one order. Choose the desired quantity per design, upload the corresponding files and add them to your basket. Give files different names to avoid confusion.
If they do have the same name, add a number, letter or other unique identifier in the comments to distinguish the file from the rest.
Once you have added all designs, you can proceed to checkout.
Contact us as soon as possible. As long as your order is not yet in production, we can often still accommodate changes. Once production has started, changes are no longer possible.
This is often possible, depending on the product and the desired finish. With multiple variants, quantities or files, a quote is usually clearest so everything is produced and packaged correctly.
Unfortunately it is not possible to order other quantities per print than the quantities listed on our website. The tiered quantities we offer allow us to produce efficiently and keep prices low. If you want exactly 2,000 mats, for example, you could order 2 x 1,000 pieces, but keep in mind this is more expensive than 1 x 2,500 pieces.
If an address has no specific house number, enter a placeholder number in the house number field during checkout. Clearly state in the order comments that it concerns an address without a house number, so we can adjust this manually for you.
Ordered the wrong product, or not satisfied? You can return your order without any problem, with the exception of beer mats with your own print. For other products you have a 14-day cooling-off period to return the product without giving a reason, starting on the day you receive it. The product can only be returned unused and in its original packaging. Return costs are for your own account. We will credit the amount within 14 days. You can also use the return form. Different terms apply to business orders. The "distance selling act" does not apply to businesses. In these cases, please contact our customer service.
Have you placed an order but still want to change the print, order something else, or add something? In most cases that is not a problem. How much we can accommodate depends on the situation:
Beer mats with your own print
We can of course only change or cancel the order if the mats have not yet been printed. If cancelled after a proof has been made, a fee of €45,- (excl. VAT) will be charged. Please contact our customer service directly by phone, or send a message (outside office hours) via the contact form.
Pre-printed or plain mats and accessories
We can of course only change or cancel the order if it has not yet been shipped. Please contact our customer service directly by phone, or send a message (outside office hours) via the contact form. If the order has already been shipped, it is unfortunately no longer possible to change it.
You can pay with us in various ways:
- iDeal
- Bancontact
- PayPal
- Sofort
- Giropay
- Bank transfer
- Klarna
- Credit card
- On account (only possible if you have an account with a valid VAT number)
Many business customers, from breweries to advertising agencies, from SMEs to multinationals, have been ordering with us for years to great satisfaction. Whether it's 100 beer mats for a promotional campaign or millions of beer mats for a brewery, you are in the right place for excellent quality, clear agreements and reliable deliveries.
Our sales team is happy to answer all your questions. Special requests, large quantities, non-standard formats or shapes, urgent deliveries? No problem! We are ready to help. Send your request by email to info@viltjes.nl or use the contact form.
As a business customer you can order on account with us. First create an account and add a valid VAT number. Make sure you enter the number correctly, without spaces or punctuation. When ordering from your account, the system automatically recognises you as a business customer and the option to order on account appears at checkout. Without a valid VAT number, ordering on account is not possible.
Yes. You will receive an invoice or proof of payment with your order, usually by email or via your account environment. Check your company name, invoice address and VAT details beforehand.
A good file prevents delays and surprises. During the online ordering process you can upload a file directly, view a live preview and choose an extra file check for more certainty.
Preferably submit your file print-ready, with the correct size, sufficient resolution, safe margins, correct cut lines where needed, and outlined fonts.
- Photos/images: in CMYK mode
- Image resolution: 300 DPI
- Text: minimum 7 points
- Fonts: convert to outlines
Automatic check: automated check and digital preview when ordering
Premium check: extra manual check of your files and digital preview.
Digital proof: extra manual check, personal guidance and a digital proof by email.
This is not mandatory, but advisable if you want more certainty. Especially with custom work, cut lines, special shapes, critical printing or important deadlines, we recommend a more thorough check.
No, a file check is not a content, brand or design review. Always check spelling, logos, colours and quantities yourself before ordering.
Yes. Our studio can help with complete design, DTP work, adjustments, additions, numbering and variants. Request this via the quote form and clearly state your requirements. We will inform you in advance of any costs involved.
Yes, you can place up to 8 designs within one order. Choose the desired quantity per design, upload the corresponding files and add them to your basket. Give files different names to avoid confusion.
If they do have the same name, add a number, letter or other unique identifier in the comments to distinguish the file from the rest.
Once you have added all designs, you can proceed to checkout.
If something stands out during the chosen check, we will contact you where possible. This may affect the delivery time, since production can only properly start once the file is approved and usable.
Contact us immediately if you have submitted the wrong file. As long as the order is not yet in production, we can often still help. After production has started, replacing it is no longer possible.
Screens display colours using light, while printing uses inks on material. Colour differences can arise from screen settings, material, finish, colour profiles and lighting conditions. For critical colours, testing or consultation in advance is advisable.
For beer mats with your own print you will find the next shipping date on the homepage. During ordering, choose the desired shipping date. Need them quickly? Ordered before Monday 11:00, shipped the following Thursday. If you choose an extra check, allow for one extra working day.
Plain beer mats, pre-printed beer mats and accessories are usually delivered the next working day.
Delivery time can be affected by various factors, such as customs formalities, transport conditions and other unforeseen circumstances beyond our control. We can therefore unfortunately not guarantee delivery times. We can only commit to the shipping date.
No, the shipping date is final. We follow a fixed weekly production schedule and can only ship orders from Thursday after 14:00. Want to receive your order earlier? You can pick it up from Thursday after 14:00 at our factory: Dings Kartonnages B.V., Parallelweg 16, 5931 PM, Tegelen.
For shipments to Belgium and Germany, allow for an extra delivery time of 1-3 days and an extra shipping surcharge (depending on the delivery address). Shipments to the United Kingdom are exclusive of duties (DDU: Delivered Duty Unpaid).
Standard 3-4 weeks, depending on your order day.
Fast Ordered before Monday 11:00 = shipped the following Thursday.
No, the date on our website is the shipping date. Delivery usually takes place 1 to 2 working days after that, but we cannot guarantee the exact delivery date. We can guarantee the shipping date, provided all conditions are met. Want to receive your order earlier? You can pick it up on Thursday after 14:00 at our factory: Dings Kartonnages B.V. Parallelweg 16, 5931 PM Tegelen.
This is possible, however it offers no 100% guarantee of timely delivery and we cannot offer a refund if delivery is delayed. Unfortunately our experience shows this option often leads to disappointment and frustration.
We send a track-and-trace email as soon as your order has been shipped. This happens in the afternoon on the day of shipping, and is sent to the email address you provided with your order. It may take a while before you see an update in the tracking information. After we ship the package, it is first transported to a DPD depot and scanned there. The first update is usually visible the next day around 10:00.
It is possible for us to ship an order directly to your customer without mentioning our company name and details on the packaging. Please note this is not the standard workflow our system is based on. So if you want to make use of this, state it clearly in the comments when placing your order.
All orders can be picked up from our beer mat factory in Tegelen (Limburg) if desired. Please state this on the order page. As soon as your order is ready, we will notify you.
Shipping costs are €10.00 excl. VAT for orders up to €100.00 (excl. VAT). For orders within the Netherlands above €100.00 (excl. VAT), shipping is free. For shipments to Belgium and Germany, allow for an extra delivery time of 1-3 days.
This is possible. Please note this involves extra costs and a longer delivery time. Contact us and ask about the possibilities.
Yes, that is possible. This is not available online by default, but is possible via a quote request. State per address what needs to be delivered, including quantities and any packaging requests.
Yes. We work daily with resellers and graphic professionals. On request we can ship orders fully white-label in neutral packaging. Your customer will then see no Viltjes.nl branding on the packaging. Please note this is not our standard way of working, so if you want to make use of this, state it clearly in the comments when placing your order.
Yes. Custom packaging is possible per quote, from 10 pieces in a sealed plastic bag repacked into boxes, up to 50, 80, 90 or 100 pieces in shrink wrap stacked on a pallet. Please allow for a longer delivery time. Please state your requirements clearly in advance. Request a quote.
We do our best to produce and ship reliably, but transport can be delayed. For a hard deadline, don't take any risk: choose accelerated production and a more reliable delivery option.
When the chosen shipping method supports it, you will receive the track & trace by email as soon as the shipment is registered or shipped.
As soon as your order is registered or shipped, you will receive the track & trace by email. Also check your spam folder and the email address you used to order. If you don't see a track & trace yet, your order is probably still in production or not yet processed by the carrier.
For fast processing it is important that payment, invoice and delivery details are entered correctly. Always check these details before placing your order.
The available payment methods are shown at checkout. The options may depend on the country, customer type, order amount and account settings.
We offer this option to business customers during the ordering process, when this option is enabled in the account settings. You will see this when completing your order.
With regular online payment, the delivery time starts once payment has been received. When ordering on invoice, the agreed terms apply, and advance payment does not always have to block the start of production.
Yes. You will receive an invoice or proof of payment with your order, usually by email or via your account environment. Check in advance whether your company name, invoice address and VAT details are correct.
Contact us as soon as possible. Sometimes a correction can still be processed, but it is important that invoice details are already correct when placing the order.
Yes, where applicable you can enter your VAT details during the ordering process or in your account. Please check this carefully before completing your order.
Please state this as clearly as possible during the ordering process or in your quote request. For business processes we can often take this into account if known in advance.
Yes. Request a quote if you first need internal approval, want to compare multiple scenarios, or need a formal quote for procurement, project administration or tendering.
Sustainability starts with the right choice: material with a responsible origin that can be properly reused as raw material afterwards, making it circular. Naturally we ensure waste is minimised as much as possible during the production process. Material that is rejected during production is reused as raw material.
Yes, our materials and processes meet the most recent environmental requirements. This contributes to healthy and sustainable production. The board comes from carefully managed forests and is excellent to recycle or compost. On request we supply our mats with FSC® certification. The mats are excellently recyclable.
Can't figure it out, or want us to take a look? Send us as much context as possible. With an order number, application, desired deadline and, if possible, photos, we can respond faster.
Our customer service is available on working days, Monday to Friday: 08:00 - 17:00. For urgent questions, it is important to contact us directly.
It is of course frustrating if you have a complaint about our products or service. We would like to offer you a suitable solution. You can email: info@viltjes.nl. Our complaints department staff will carefully review the complaint and try to resolve it to your satisfaction. After receiving your complaint, you will receive a confirmation from us.
We will respond to the complaint within 14 days of receipt; should it need more time, we will inform you of this. If you would prefer not to use this route, you can also contact the mediation department of Stichting Webshop Keurmerk, of which we are a member. For consumers in the EU it is also possible to submit complaints via the European Commission's ODR platform.
This ODR platform can be found at https://consumer-redress.ec.europa.eu. If the complaint is not already being handled elsewhere, it can be submitted via the European Union's platform.
Viltjes.nl will safeguard the privacy of all users of its site. We will always treat personal information confidentially. We will only use data to make ordering as fast and easy as possible. Viltjes.nl will not sell personal data to third parties and will only make it available to third parties involved in fulfilling an order.
Click here for our full privacy policy.
Did you order the wrong product after all, or are you not satisfied? You can return your order without any problems, with the exception of beer mats with a custom print.
You have a cooling-off period of 14 days to return the product without giving any reason, starting on the day you receive the product. The product can only be returned unused and, where possible, in its original packaging. The return shipping costs are at your own expense.
We will refund the amount within 14 days. You can also use the return form.