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Customer service
Design Tips
QR-code
The minimum size for a QR code can be 1×1 cm. However, if it contains a lot of data or needs to be scanned from a greater distance, the QR code must be larger.
What is a safety margin?
The safety margin is the area within the design where all important elements, such as text, logos and QR codes should be placed. This ensures that they will not be cut off when a slight movement occurs during production, which causes a shift. Elements outside this margin run the risk of being cut off.
What is bleed?
Bleed is an extra border around the cut line with the color and/or design used for the background in your design. It prevents the accidental creation of a white edge during the cutting process. Without bleed, even a slight shift during production can cause the design to not align perfectly with the cut line, resulting in an unwanted white edge. Applying bleed avoids this problem.
Are my files too large?
We have a limit of 15 MB for uploaded files. If your files exceed this 15 MB limit, you may have some difficulties placing your order. In that case, please choose our ‘free design service’ to place your order with us. When choosing this route, you will be able to skip the uploading of files and you will be able to still place the order with us. When you have received your order confirmation, please send us your artwork via WeTransfer.com (or another platform that sends large files) accompanied by your order number.
Can the front and back side of the beermats be different?
Yes, this is possible and does not involve any additional cost.
Can you print in Pantone colours?
We exclusively print in full colour (CMYK). For products with specific Pantone colours, you can contact our main corporation: Dings Kartonnages B.V. at www.dings.nl
Can I upload a design with Pantone colours?
It is possible to upload a design with Pantone colours in it. We will convert those Pantone colours to Full colour (CMYK colours). Dingsbeermats.com only prints in offset full colour. Please keep in mind that this colour convertion can cause a slight difference in the desired colours.
Order
How do I order coasters with custom printing?
Step 1: Choose ‘Custom design’. This will send you to the order page.
Step 2: Choose a round or square beermat.
Step 3: Indicate whether you wish the beermat printed on one or both sides.
Step 4: Choose the desired quantity.
Step 5: Upload the image(s) and/or text for printing. You can also send this to us later.
Step 6: Fill in your information and your preferred payment method on the payment page. You can also order on account
Beermats with custom printing
You can supply the design for your coasters in 3 ways.
Download a template and make your own designWith the template, you have the exact model and size of the round or square beer coaster.
Use this template in your design program.
Once the design is ready, upload it to us, or send it as an e-mail attachment (10Mb maximum).
You will find our templates under ‘Downloads’.
If you want each side of the coaster printed with a different design, you will have to send 2 designs.
When designing, please take the artwork guidelines into account.
If desired, we will take care of the design of your beer coaster free of charge.
You send us an image, photograph and/or text, and indicate how you would like the coaster to look.
We then send you a PDF file of the beer coaster design. If you wish to implement any changes, you can then let us know.
After this, we will send you the definitive design.
If you still wish to implement more changes after this, it is of course possible. However, you will be charged for additional changes.
Do you already have an idea ready, but you're not a designer? That's no problem with our editor! If you choose the editor within the ordering process, you can use the design program to design your beermats yourself, entirely according to your wishes. Upload your own photos or images, place texts or use our available decorations. After your design is ready, you can download it for yourself and then complete your ordering process. By using the editor, you agree to the design that you have made yourself and will therefor no longer receive an Online-Proof from us. This means we can get to work for you straight away!
Change or cancel order
Have you placed an order only to find out you wish to alter the printing, wish to order something else, or want to add something? In most cases, this is not a problem.
Beer coasters with custom printingOf course we can change or cancel the order if the beer coasters have not yet been printed.
In case of cancellation after a proof has been made, an amount of €45,- (excl. VAT) will be charged. Call our customer services directly or send a message (within opening hours) using the contact form.
Can I order multiple designs?
Yes, you can order more than one design per order. Just choose the desired amount of beermats per design, and add this to your shopping kart. Give the file names a slightly different name, to avoid designs getting mixed up. If your files already carry the exact same names, please add a small remark to each different order. This way our system can differentiate each order. When you added all the wanted amounts and associated designs, you can then proceed to the check-out.
How do I place a repeat order?
Log in to your account and easily order the desired order again online. You can also choose the ‘free design service’ to place the order, skip the uploading stages and just fill in the former order number in the remarks section.
Why do I need to approve an online proof, when it's a repeat order?
We will always send you an online proof, even with repeat orders. This gives you the chance to make last minute changes to the original design. For us it is important for you to verify each online proof, just to make 100% sure that we are working with the right design and to ensure you are completely happy with the ordered beermats.
What's the protocal when I don't have a house number?
When a specific address does not carry a house number, just put in a fictitious number in this field in the check-out. Because we do not encounter this very much, our system will not accept orders without a house number. Please make sure in this case, you make a remark that the house number is fictitious, we will then take it out by hand.
Can I order beermats in other shapes and sizes?
We can make beermats in specific shapes and sizes. Please note that this is not a part of Dingsbeermats.com so you will need to contact us by e-mail with all specifications, for us to make a quotation for you. You can send an e-mail to info@dingsbeermats.com with the following information:
- An image of clear description of the desired shape
- The desired size of the beermats (length x width)
- A single sided or double sided print
- The desired amount of beermats
Can I order a different amount of beermats?
Unfortunately it’s not possible to order other amounts, then the amounts as listed on our website. The amounts we offer allow us to produce efficiently and keep prices low. For example: if you want exactly 2.000 beermats, you could order 2 x 1.000 pieces, but keep in mind that this is more expensive than ordering 1 x 2.500 beermats.
Does it cost extra to print both sides of the beermats?
We print all orders together on large, combined beermat boards, which allows us to organize production efficiently. Whether you want single-sided or double-sided printing does not entail any addition cost with us.
Can I order a different thickness beermats?
Unfortunately not. We exclusively use 1.4 millimeters thick beermat material. This is the standard thickness you will find in hospitality. Experience our quality by ordering a sample package online: click here
What is the difference between digital and offset printing?
With digital printing we can ship 100 beermats, with single sided printing very fast because we use our UV-printer. The quality is almost comparable to our offset printing, but the prices are relatively high because these beermats are made by hand. Therefore it is not recommended for larger amounts.
Why are the 100 pieces digitally printed beermats so expensive?
beermats. The reason for this, is that the digital printed beermats are made by hand and this takes up a lot of time to produce. Offset printing is more efficient and cheaper with larger amounts. We always recommend offset printing for a better quality and price advantage, unless you need your beermats very urgently.
Can you print in Pantone colours?
We exclusively print in full colour (CMYK). For products with specific Pantone colours, you can contact our main corporation: Dings Kartonnages B.V. at www.dings.nl
Can I order by e-mail?
All orders can be made in our web shop. Our web shop is designed to make it possible for everyone to order online. If you encounter any problems while ordering, please contact us.
Why does it not work to order online?
The most problems with ordering online are as follows:
- The combination of the chosen price and the desired delivery date.
- Your uploaded files are larger than 15 MB.
- There is no valid VAT number in your account to order ‘on account’.
- You failed to fill in one or more required fields.
- The page has been open for too long and needs to be refreshed.
Why do I get a notification that the date of shipment isn't viable?
You can get this notification while ordering online when:
- You did not complete the full ordering process on time and because of this the date of shipment has moved up by one week. (This occurs every Monday at 11 AM C.E.T., with the exception of national holidays.)
- Your order does not meet all the requirements, for instance you did not approve your online proof before the deadline that is mentioned in the accompanying e-mail. (The deadline is every Monday at 12 AM C.E.T., with the exception of national holidays.)
Why didn't I receive a confirmation e-mail?
You always receive a confirmation e-mail when you have placed an order online. Always check your spam folder in your e-mail, automatically sent e-mails can be dropped in there depending on your e-mail settings. If you did not receive any confirmation e-mail, then something went wrong. Please contact us in this case.
Wy didn't I receive an online proof?
We always send an online proof to the e-mail address in your order confirmation. Always check your spam folder before contacting us. If you did not receive an online proof, please contact us. Orders that are placed using our online editor do not receive an online proof, you already approved your own design online, before finishing the check-out of your order.
Shipping and delivery
Delivery time and shippingcosts
For beermats with a custom printing, you will find the next shipping date in the top right corner of the home page. Shipments to Great Britain do not include shippingcosts, duties and taxes (DDU: Delivered Duty Unpaid. If the desired destination is not in the list please contact our customer service.
The delivery time can be influenced by various factors, such as customs formalities, transport conditions and other unforeseen circumstances that are beyond our control. As a result, we unfortunately cannot guarantee delivery times. We can only promise the shipping date.
Payment
We offer several payment options:
- iDeal
- Bankcontact
- PayPal
- Sofort
- Giropay
- BankTransfer
- Klarna
- Creditcard
- On Account (only with account)
Can you ship sooner than the date mentioned online?
Unfortunately not, the date of shipment mentioned online is final. We follow a rigid production schedule with weekly intervals, therefor we can only ship on Thursdays, after 2 PM -CET. If you want your order sooner than the delivery time states, the only way to do so is by pick-up at our factory. This will most likely not be an option for most customers ordering at Dingsbeermats.com
Can you deliver by express shipping?
We will always need to check this separately for each order. When we ship with DPD there are express options, depending on which country is desired. When we ship with FedEx we need to check what the available options for your specific order. In some cases it is possible to use an express delivery service, but this will always cost extra and the extra costs are non refundable.
Can I ship an order to multiple addresses?
This is possible. Please note that it will have extra costs and perhaps a longer delivery time. Contact us for the possibilities.
Is the date on the website the delivery date?
No, the date on our website is the date of shipment. Delivery normally takes up to 1-3 business days, depending on where we need to ship to. We can not guarantee the delivery date, but we can guarantee the date of shipment, when you have met all the requirements for this. The only guaranteed option of delivery is by pick-up at our factory, although this is not an option for most of our customers outside The Netherlands.
Do I get a tracking e-mail?
We send out tracking e-mails on the day of shipment (this is always on Thursdays, with the exception of national holidays). This e-mail will be sent to the email address you provided in your order confirmation.
Why does it look likew nothing is happening in the tracking of my parcel(s)?
It may take a while before the tracking link in your e-mail is updated with a new status. After we send the parcel, it will first go to a DPD depot nearby, by arrival there it will receive a new scan. Most of the time the tracking link will be updated the day after shipment, around 10 AM C.E.T.
Business ordering
Corporate orders
Many corporate clients, from breweries to advertisement agencies, from SMEs to multinationals,
have placed orders with our company for many years, and to their great satisfaction.
Whether you need 100 beer coasters for an advertisement or millions of coasters for a brewery, you have come to the right place.
Request information or quote
Our sales team is happy to answer all your questions.
Special requests, large quantities, deviating sizes or shapes, express delivery?
Not a problem! We are here for you.
Returns – right of withdrawal
Did you not order the right product, or are you dissatisfied?
It’s no problem to return your order, except for beer mats with your own printing.
You have a cooling-down period of 14 days starting on the day of product receipt, during which time you can return the product without giving a reason .
The product can only be returned if it is unused, and, if possible, in its original packaging. The cost of returning the product is for your own account.
We will credit the sum in question within 14 days. Additionally, you can also make use of the model form (see the final part of our Terms and Conditions).
Return business orders
There are different terms and conditions for business orders. The Dutch Remote Buying Act (Wet kopen op afstand) does not apply to companies.
Please contact our customer helpdesk for more information.
Reseller
A separate price list is available for resellers and intermediaries. Please contact us to request this reseller price list.
Can I order on account?
If you have a business, with a valid VAT number, you can order on account. To use this option, you first need to make an account online, if you do not already have one. Then fill in a valid VAT number in this account and save the account. Refresh your page and log in, then place your order. The option ‘on account’ will now automatically appear in the check-out part of your order.
- Please note, all orders with shipment outside of The Netherlands need to be paid upfront in full. Therefore, if you use the ‘on account’ option for payment, we will then send you the invoice by e-mail and we will request the upfront payment. We will start production, when the payment is in our account.
- Therefore we prefer it when these orders are paid directly online, this will avoid any unnecessary delays.
Can I order multiple designs?
Yes, you can order more than one design per order. Just choose the desired amount of beermats per design, and add this to your shopping kart. Give the file names a slightly different name, to avoid designs getting mixed up. If your files already carry the exact same names, please add a small remark to each different order. This way our system can differentiate each order. When you added all the wanted amounts and associated designs, you can then proceed to the check-out.
How do I place a repeat order?
Log in to your account and easily order the desired order again online. You can also choose the ‘free design service’ to place the order, skip the uploading stages and just fill in the former order number in the remarks section.
Customer service
Complaints
We understand it is frustrating if our service has given you cause to complain. We kindly ask you to pass on your complaint to us by phone, e-mail or regular mail.
Our employees will do everything they can to solve your complaint to your satisfaction. After receiving your complaint, you will receive a confirmation.
We will answer your complaint within a few days of receiving it. Should it require more time, we will alert you of this.
Privacy Policy
Dingsbeermats will ensure the privacy of all its users. Any personal information you provide us with will be treated confidentially at all times.
We will only use your information to make sure your orders happen as quickly and smoothly as possible.
Dingsbeermats will not sell your personal information to third parties and will only make this available to third parties who are involved in carrying out your order.
Click here for our full Privacy Policy.
You are buying directly from the producer
Dingsbeermats is part of Dings Kartonnages B.V., the largest beer mats producer in the Benelux area.
Go to www.dings.nl for more information about our company.
We produce the beer coasters ourselves. The ADVANTAGES for you: low prices and fast delivery!
Privacy Policy
Dingsbeermats uses the information it collects to offer its customers the following services:
When you place an order or a proposal request, we need your name, email address, delivery address and payment information to execute your order and keep you up to date with its progress. To make the process of shopping and requesting a proposal as pleasant as possible, with your permission, we save your personal details and the information relating to your order or proposal request and the use of our services. This allows us to make our website more personal. We may use your email address to provide you with information concerning the development of our website and our special offers and campaigns. You can sign out via our website if you do not appreciate us contacting you. When placing an order with Dingsbeermats, upon request, we can store your details on a secure server. You can create a username and a password, so that you do not have to provide your information for each new order. Your personal details will never be sold to third parties, and Dingsbeermats will exclusively communicate your details to third parties involved with the execution of your order. Our employees and the third parties we make use of are bound to respect the confidentiality of your details. Cookies are small bits of information that are stored on your computer by your browser. These cookies enable us to collect information concerning the use of our services and improve them and adapt them to the wishes of our visitors. Our cookies also help us to identify our website’s visitors. You can also configure your browser to not receive cookies while shopping. Please contact us should you have any remaining questions concerning Dingsbeermats’s Privacy Policy. Our customer helpdesk will gladly assist you further if you need information about your personal details or would like to modify them.
Contact
Correspondence address
Dings Kartonnages B.V.
Postbus 3057 - 5930 AB Tegelen
visiting address
Dings Kartonnages B.V.
Parallelweg 16 - 5931 PM Tegelen
Tel.: +31 (0)77 326 20 02 - Fax: +31 (0)77 326 20 01
info@dingsbeermats.com
IBAN NL23 RABO 0102.2105.78 KVK 12033705 BTW 803866215B01
Click here for our terms and conditions
Address
Parallelweg 16
5931 PM Tegelen
Postbus 3057
5930 AB Tegelen
The Netherlands
Customer service +31 77 326 20 02 info@dingsbeermats.com